Tesco shoppers reported long waits when Christmas slots became available to its Delivery Saver customers earlier this month, and the supermarket has apologised that some may not be able to get the delivery time they want. Ocado has also sold out of slots already. Watch out if booking close to delivery. Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot. This morning the supermarket released slots for the week starting 21 December – but only to their delivery saver customers who pay a. Tesco has started charging flat fees for grocery delivery and Click & Collect slots, in a major shake-up which means cheaper times are no longer available and some customers will have to pay much Tesco axes cheap grocery delivery and collection slots. How to get a Tesco home delivery slot. Tesco recently announced a vast expansion of its fleet of delivery vans and drivers, following a hiring surge over the past week. That means there are now more Tesco food delivery slots available than ever before: 780,000, to be precise, up from 660,000 to weeks ago. How to get a Tesco online delivery slot for a vulnerable person. We reveal the steps you need to take to book a food shopping delivery, plus a phone number to call for help and store opening hours.

The supermarket giant was forced to install an online queue system to help it manage the ‘high volumes of traffic’.

Tesco has apologised to customers after its website struggled to cope with demand from shoppers seeking to secure Christmas delivery slots.

The supermarket giant was forced to install an online queue system to help it manage the “high volumes of traffic”.

Customers on social media complained about the delay, saying they were being made to wait for hours.

Tesco tweeted in response to apologise “if things take a bit longer than usual”.

“A lot of customers are using our website and app at the moment,” it added.

Supermarkets have seen overwhelming demand for online delivery slots, with rival Ocado already running out of slots due to the spike, although more may be made available in early December.

A Tesco spokeswoman said: “Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

“We experienced high volumes of traffic to our website and groceries app this morning and temporarily limited the number of customers using it.

“We’ve now removed the waiting room and customers will be able to log straight on.

“We’re sorry for any inconvenience this caused and would like to reassure customers that there are still slots available for home delivery and click and collect over the Christmas period.”

Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

Almost two and a half hours waiting and still in the queue 😡

— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l

— SEN Resources Blog (@senresourceblog) November 13, 2020

Tesco No Delivery Slots Twitter Site

While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Tesco No Delivery Slots Available Twitter

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?

— annie (@annie6724) November 13, 2020

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

Tesco Book A Slot

Tesco No Delivery Slots Twitter Account

They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.